Focused on customer experience, Comcast continues restoration efforts in Hurricane-impacted areas

With hundreds of its employees and contractors working around the clock in Savannah and Charleston since Hurricane Matthew arrived, Comcast continues to work closely with local power companies to bring customers back on line.

Earlier this week, Comcast opened thousands of free Wi-Fi hotspots in communities affected by Hurricane Matthew, allowing first responders and residents to stay connected.

These Wi-Fi hotspots are open to anyone who needs them, including non-Comcast subscribers, and remain accessible until Oct. 17.

“In advance of the storm, we took numerous steps to help lessen the impact for our customers in Savannah and Charleston,” said Alex Horwitz, vice president of public relations for the Comcast South region. “That included increased staffing and strategically placing employees and extra equipment throughout the area to help resolve issues as quickly as possible. We also worked hard to re-open our Xfinity retail stores quickly. All stores in impacted areas are now open.

“We’re also working closely with the local power companies during this process,” Horwitz added. “We’re finding that in most cases, when power returns to our customers, their Xfinity services follow suit.”

Emergency management procedures in Charleston and Savannah dictate that power must be restored before Comcast can receive clearance to begin any restoration work.

Horwitz says that customers who have working power but no Xfinity service should restart or reset their devices. That includes wireless gateways, modems, routers and cable boxes. For outage updates, customers can visit www.xfinity.com/MyAccount or access the My Account app. For a map of XFINITY Wi-Fi hotspots, users should visit www.xfinity.com/wifi.

Prior to Hurricane Matthew, the company shared tips for staying connected during and after the storm, and for checking outages as well.